we make good communication better through smart strategy.

Smart Strategy provides novel methods for bringing asymmetric communication into symmetry. Simply stated, it makes good communication better. The theory of the asymmetric method is based on the fact that communication is a two-way process. It never goes only one way; there is always some sort of feedback. In any communication scenario, the receiver of a message next becomes the sender, sending back a message by conveying a verbal or visual reply, or by simply doing nothing – a message in itself.  Think about it: even if the sender doesn’t do anything, he or she is, in fact, sending a message. By definition, all communication is essentially two-way, and in every case the sender and the receiver alternate roles: providing feedback, refining or clarifying the message, or adding supplementary information. Smart Strategy elevates communication awareness and skill – leading to a higher degree of understanding . . .  Symmetry.


Synergy is amplified.

Messaging is more complete and accurate.

Attitude is transformed.

Relationships are enriched.

Time is saved.

Call today to initiate your SmartStrategy.  410-365-0742.  Or e-mail info@outfluence.com.


Outfluence, LLC offers seminars and consultation to help master silent communication and propel your business to higher levels of accomplishment.

Some of our featured sessions include:

  • Constant Messaging® 

  • How to Inspire a Customer Service Experience

  • Create a company-wide Quiet Storm of Outfluence™ . . . to dazzle your customers

  • You are Here . . . Now What?

  • How to Perform Under Pressure


Recent Graduates

Accessing your potential

If you are seeking employment, you need tools to give you an edge in a competitive job market.  Your edge begins witha strategy.  We will help you create, implement, and execute a personalized strategy and win the job you want.

A recent graduate needs to know what prospective employers are looking for in a candidate, as well as how to engage and communicate, both verbally and silently. We will teach you to:

  • Make a warm first impression

  • Create a personal connection

  • Actively engage in communication

  • Communicate professionalism without words

Seasoned professionals

Improving your abilities

Silent messages of sales professionals are powerful when clearly others-focused.  Silent messages are delivered by a person's attire, greeting, listening, and behavior.

The ability to read your customer's silent messages provides the seasoned professional with a advantage and the knowledge necessary to deliver exceptional service.  We will teach you to:

  • Perform to your brand

  • Put yourself into a winning environment

  • Influence sensory perception

Business Owners

Building your success

Starting a new business can be a mind-numbing experience.  We know.  We've been there.  Business is all about communication - oral, written and silent. Outfluence can show you how to:

  • Confidently approach others to establish your business:  lawyers, bankers, insurance agents, etc.

  • Project a professional image to potential clients

  • Convey a first impression of self-confidence, competence and enthusiasm

  • Learn to accurately decipher the silent communicators of others

  • Use silent communicators thoughtfully, purposefully and sincerely

"If 40 years in business has taught me anything it is that hard work and honest dealings win the day.  In between the hard work and the honesty comes a lot of communication, negotiation, patience, understanding and tears.  We can give you the benefit of having gone through it successfully and teach you how to use the tools we developed to help you reach your goals and serve your customers at a very high level."  -  Al Betz, Co-founder, Outfluence, LLC